Refund policy
7-Day Works-As-Shown Guarantee
Last updated: October 26, 2026
The guarantee
Every template is a digital product that is delivered instantly, either as a Lovable remix link or as a download. If your template doesn't work as shown in its live demo and I can't fix it, you get a full refund. You have 7 days from the date of purchase to ask.
When you get a refund
If you ask within 7 days of purchase, you will get a full refund when:
- You were charged twice, or charged by mistake.
- The template won't remix or load, or doesn't work as shown in its live demo, and I can't fix it within 2 business days after you let me know.
- You never received your remix link or download.
When refunds don't apply
Because templates are delivered instantly and can be copied, I can't offer refunds if you simply change your mind after receiving your remix link or download.
For done-for-you setup, the setup work is non-refundable once I've started on it. Before work starts, the template itself is covered by the same rules above.
How to request a refund
Email me at contact@bluegrassdigitalforge.com within 7 days of purchase with your order number and a short description of the problem. I'll reply as soon as I can, usually within 1 business day.
Approved refunds are issued right away through Stripe, our payment processor, to your original payment method. Banks usually take 5 to 10 business days to show it on your statement.
Chargebacks
If something is wrong with your order, please contact me before filing a chargeback. Most problems can be sorted out quickly by email. If a chargeback is filed without contacting me first, access to the purchased templates may be removed while it is reviewed.
Questions before you buy? Contact me or read the FAQ. Thank you for choosing Bluegrass Digital Forge!